We take our people as serious as Khloe takes fitness, so to keep everything running smoothly we have a 24 hour cancellation policy. If you advise that you want to change or cancel your appointment the day of, it will unfortunately, incur a 50% charge which will be added to your account to pay at next visit. If we don’t hear from you and you don’t arrive, the full amount will be added to your account.
We send out a confirmation text the day before your appointment to confirm and if we don’t hear from you by the end of the day we send out a second text and try to call. We care too much about you to cancel straight away, but if we don't get confirmation of appointment by the end of the day it will be cancelled to make way for our waitlist clients.
Traffic sucks, we get it. Let us know if you are stuck and we will communicate our best options to you over the phone.
When booking online and you change your mind and want to rebook again for another day/time, please make sure you contact us to cancel other appointments. Bookings cannot be cancelled online so you will need to call the studio on 08 61973846 and leave a message or email email@example.com to make alternative arrangements.
Please no Facebook or Instagram messages as we don't get to check socials straight away and they tend to get lost amongst all of our fan comments (we can’t help we are popular).
All eyelash extensions and makeup bookings require a 50% deposit to secure that place. Booking is not confirmed until deposit is paid.